| Title |
Status |
| Call Taking Certification Introduction |
Not Enrolled |
| Call Taking Pre-Assessment |
Not Enrolled |
| Your Role as a Call Taker |
Not Enrolled |
| Knowing the Value of a Call |
Not Enrolled |
| Call Taker Attitude: The Choice is Yours |
Not Enrolled |
| 3 C's of Customer Service for Call Takers |
Not Enrolled |
| Understanding Customer Needs |
Not Enrolled |
| Say What: Communication Made Simple |
Not Enrolled |
| Phone Etiquette for Call Takers |
Not Enrolled |
| Questioning Techniques and Information Gathering |
Not Enrolled |
| Answering Questions |
Not Enrolled |
| Dealing with Difficult Customers |
Not Enrolled |
| Winning Over Objections for Call Takers |
Not Enrolled |
| Navigating Team Dynamics |
Not Enrolled |
| Dream Team |
Not Enrolled |
| Information Gathering and Note Taking |
Not Enrolled |
| Prioritizing Actions |
Not Enrolled |
| Quick Decision Making During Critical Situations |
Not Enrolled |
| Referring Customers to the Appropriate Resource |
Not Enrolled |
| Create A Process That Pays |
Not Enrolled |
| The Compass |
Not Enrolled |
| Privacy Laws and Regulations |
Not Enrolled |
| Confidentiality and Data Protections |
Not Enrolled |
| Ethical Decision Making |
Not Enrolled |
| Recognizing Customer's Distress in Crisis |
Not Enrolled |
| Providing Support During Challenging Situations |
Not Enrolled |
| Handling Emergency Calls |
Not Enrolled |
| Handling Workplace Culture or Diversity Related Challenges |
Not Enrolled |
| Fish Crisis Communication |
Not Enrolled |
| Navigating Cultural Bias |
Not Enrolled |
| Respectful Communication in a Multicultural Environment |
Not Enrolled |
| Stress Less |
Not Enrolled |
| Balancing Empathy and Detachment |
Not Enrolled |
| Recognizing Burnout and Setting a New Path |
Not Enrolled |
| It's the Little Things |
Not Enrolled |
| Call Taker Assessment - Customer Focus |
Not Enrolled |
| Call Taker Assessment - Ethics |
Not Enrolled |
| Call Taker Assessment - Effective Communication |
Not Enrolled |
| Call Taker Assessment - Teamwork and Cooperation |
Not Enrolled |
| Call Taker Assessment - Planning and Organization |
Not Enrolled |
| Call Taker Assessment - Managing Conflict |
Not Enrolled |
| Call Taker Assessment - Problem Solving |
Not Enrolled |
| Call Taker Assessment - Attention to Detail |
Not Enrolled |
| Call Taking Post-Assessment |
Not Enrolled |
| Call Taking Certification Completion |
Not Enrolled |
